Terms of Use, Refunds & Returns:

Thank you for visiting Hem & Tassel . com. We have prepared the information below to ensure that your experience on our website is one you’ll want to repeat again and again. Hem and Tassel, provides this site as a service to its customers. Please review the following Terms. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may “bookmark” a particular portion of Hem & Tassel.com and thereby bypass this agreement, your use of this site still binds you to the terms. Since Hem and Tassel may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us. 

Legal Information

This website is expressly owned and operated by Hem & Tassel. Unless otherwise noted, all design and content featured on Hem & Tassel.com-including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Hem & Tassel, . This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Hem & Tassel, . Do not reproduce, publish, display, modify, sell, or distribute any of the materials from Hem & Tassel, . You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you. 


Limitation of Liability

Given the unpredictability of technology and the online environment, Hem and Tassel does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Hem and Tassel shall not be liable for damages of any kind related to your use of or inability to access this website. 


Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information at all times. However, there may be occasions when some of the information featured on Hem & Tassel.com or third-party websites may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event an Hem and Tassel product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Hem and Tassel shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Hem and Tassel,  shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Hem and Tassel shall issue a credit to your credit card account in the amount of the incorrect price. 


Availability

At Hem & Tassel.com, we go out of our way to select the kind of distinctive merchandise for which the Hem and Tassel brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on Hem & Tassel.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us. 


Product Information

Hem and Tassel products displayed on the website are available in certain Hem and Tassel stores in the United States. The prices displayed on the website, however, are quoted in US$ and CA$ and are valid and effective only in the United States and Canada. Keep in mind, Hem & Tassel.com does not carry every item in stock, at all times. 


Pricing

Some Hem and Tassel products displayed on the website are available in select stores while supplies last. In some cases, web merchandise may not be available in stores. Stores may also have different prices or promotional events at different times. Sale prices on the website are Internet-only specials and do not reflect the pricing of stores. 


Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate. 


Indemnification

You agree to indemnify, defend, and hold harmless Hem and Tassel, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

RETURNS POLICY

Our Return Policy

To keep prices fair, we do not build in redundancies into pricing and we want you to consider returning goods only if the product is defective or damaged
 
If the product is defective:  and if the  merchandise is returned within 30 days of the delivery date, a refund will be issued to the original form of payment at the original selling price. If returned after 30 days, a merchandise credit will be issued at the original selling price. After one year, we will no longer accept returns or exchanges.

For goods without defect:  returned for any reason, will qualify for refunds under these conditions: Textiles, must be returned in their original packing and unopened and unused due to health and hygiene considerations. Non-textile goods must arrive in a safe, and fully re-sellable condition when received by us. In either case we would apply a re-stocking fee deduction of 25% of its regular price to calculate the refund. Please continue to read the remainder of this policy
 
Please also note: 

• Textile goods returned with opened packages and / or used will be discarded without qualifying for refund or exchange
• Sale items cannot be returned or exchanged
• Gift Card purchases will be refunded in the form of a merchandise credit.
• All product-related issues, such as missing or damaged items must be reported within 15 days of the shipping date. 
•  Please note that if you are unable to clear Customs or are unable to pay any related import charges, we would not be able to accept returns / issue refunds once the package has arrived to your country

 Returning & Exchanging Online, App & Phone Orders

To return or exchange merchandise purchased on Hem & Tassel.com, our phone app, or over phone or email, please email us with details of your order no. Our customer service professionals will be in touch with you to walk you through the process. You may be asked to verify some personal details like address or other information related to your payment method etc. to verify your identity to process the return

Refund Process

Most returns will be processed depending on your method of return. Additional delays may occur. Please process and mail multiple returns individually.

A refund will then be credited back to your original method of payment and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

Exchanges

We offer the exchange options listed below.

Exchange for the Same Item in a Different Style or Color and of the same value:

Did you order the wrong style or color? We’ll waive shipping for your new order

Exchange for a Different Item

If you’d like to exchange your order for a different item(s), please email us to start the process.  To speed up the process, please provide as much information about your order as you can

Exchange for a Broken or Damaged Item

We apologize for any unexpected events with your order and please contact us for more assistance. Please email us with pictures and as much detail as possible

Exchange for Wrong Item

We apologize for the error with your order. Please contact us for more assistance, as we would like to review our inventory before an exchange order is placed

We no longer include pre-paid return labels in any shipments. Please follow the instructions above to start your return or exchange. If you have an Hem and Tassel account, sign in, then locate and select the order you wish to return or exchange.

Shipping goods to be returned:

Use the Shipping Method of Your Choice

Please use your own carrier, please use a trackable and insured shipping method. Hem and Tassel is not responsible for shipping fees or lost returns. Please obtain a tracking number and a receipt from the carrier for your recor